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Hospitality Industry Trends - Management

Friday November 21st, 2008

Next :: Most Read

Page 1 of 40

	Lessons from the Field - Enthusiastic and Sincere Attitudes Will Pay Off For Hotel Sale...
	Having an enthusiastic attitude is important in being successful in any line of work. While there's nothing new about that maxim, it cert...


	2008-11-20	Management	more...

	The Weight of the Wait - Time is Money! - By Roberta Nedry
	Think of how much today's consumer 'waits' on a daily basis, the doctor's office, traffic, on hold while on the phone, supermarket and ga...


	2008-11-19	Management	more...

	Customer Experience: If at First Impression You Don't Succeed - You Better Try Again - ...
	To begin with, please excuse my mangling of the time-honored maxim 'If at first you don't succeed, try, try again' in the headline. I fea...


	2008-11-18	Management	more...

	How To Address The 'Guest Experience' With Your Staff! - By J. Ragsdale Hendrie
	Starbucks, once the darling of Brand excellence, devalued, and now on a tentative ascension, was never about the coffee. It was about th...


	2008-11-18	Management	more...

	When in Doubt, Always Make That Call: New Generation of Hospitality Sales Professionals...
	One of the great things about selling is that not only are we always learning new stuff, but how easy it is to momentarily forget those s...


	2008-11-12	Management	more...

	Gone to the Dogs - Pet-friendly Accommodations: Revenue Producer or Marketing Farce? - ...
	A hotel's pet-friendly policies can bring both trials and rewards.


	2008-11-11	Management	more...

	Marriott's New Sales Force Strategy - By Nina Vetter
	Creating a customer-centric sales strategy, Marriott has launched a new centralized sales initiative. This article presents an in-depth d...


	2008-11-11	Management	more...

	The Lost Art of Managing an Account - By Jaime Job
	In over twenty years of experience in hotel sales offices and as a consultant converting, upgrading, auditing systems and training sales ...


	2008-11-07	Management	more...

	Lessons from the Field - Unleash the potential! Recognize the true value of your Front ...
	The economic uncertainties facing the hospitality industry in 2009 are very real, but there have been cycles of reduced demand before and...


	2008-11-06	Management	more...

	Cornell Study Finds Differential Benefits to Hotels Marketing Expenses
	Loyalty Programs Usually Improve Income, Says Article in Cornell Hospitality Quarterly


	2008-11-06	Management	more...

	Alluring Descriptions Are Key To Converting Reservations - By Doug Kennedy
	Despite the advances in training methodology that have been made in recent years, it still amazes me how many hotels still end up with a ...


	2008-11-04	Management	more...

	Customized Service And The Value Of Loyalty For Life - By Osvaldo Torres Cruz
	How much are our guests worth? This question is asked at every Hotel. For this type of business, profit varies according to guests' beha...


	2008-11-04	Management	more...

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